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Eagle Air Med has served Northern Arizona, Northern New Mexico, Southern Colorado and Southern Utah with more aircraft, more fully dedicated crews and for a longer period of time than any other air medical program in the area.

Eagle has developed an extensive history of success in a geographical, cultural and politically sensitive market. We pride ourselves in being a critical component of the local healthcare network.

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Hawaii Life Flight provides the entire state of Hawaii with professional, high quality air medical transportation 24 hours per day, 7 days per week. We are the comprehensive provider for all air medical transportation on the islands and have developed strong, long-term relationships with the healthcare providers in the state.

Our history of serving the islands, hiring the most qualified staff and providing our crews with the most high quality equipment is paramount to our success.

 

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ALASKA

Guardian Flight is Alaska’s largest air medical provider with more aircraft in more places than any other organization in the state combined. Our history and experience has allowed our staff to gain a unique understanding of healthcare within the state.

Our crewmembers translate that experience into successful patient outcomes and community service as we live and work in this great state.

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WYOMING & UTAH

Guardian Flight is the largest air medical provider in Wyoming with three current bases serving Lander, Riverton and Gillette as well as surrounding communities. With aircraft strategically located throughout Wyoming, we are prepared to quickly respond with the highest level of care to any and all healthcare facilities in the state.  Our base in Price, UT is capable of serving Carbon, Emery, San Pete, Grand, Wayne, Sevier and Utah counties.

We hire the best people, operate the best equipment, and provide the best care available in the industry.

 

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Gallup Med Flight was Gallup, New Mexico’s first permanently based air medical provider. Gallup has served the community for many years. We are a part of the community. We hire and train local staff, provide positive economic impact for the community and provide the best care attainable to the citizens of Northern New Mexico.

We are fully dedicated to the local healthcare network and understand better than any other air medical provider in the area how to successfully operate a program in such an amazing region.

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MedStar is the premier provider of emergency services and ground transportation in Gallup, New Mexico.

MedStar has a history of safety, quality care and success in providing McKinley County with emergency ground transportation services.

 

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Aeromed is the premier provider of rotor-wing air medical transportation in Puerto Rico. Aeromed is Puerto Rico’s longest running and most dedicated air medical program.

With our strategic base location at the Puerto Rico Medical Center in San Juan, we are ready to respond to any emergency on the island at anytime.

VMF logo-01 Valley Med Flight began providing air medical services in 2010 from its headquarters in Grand Forks, North Dakota. From there, the organization expanded its program to serve the bustling emergency medical needs of the oil boom in Williston, North Dakota in 2011.

Iron Mountain, Michigan was next in 2012 followed by another base expansion to Sidney, Montana in 2013. In 2014, the program opened a rotor-wing base in Escanaba, Michigan to serve the emergency helicopter needs of the Upper Peninsula.  Most recently, the copmany opened a rotor-wing base in Roseau, Minnesota to serve northern Minnesota and eastern North Dakota. The organization’s impressive growth has been fueled by strong leadership, highly trained and skilled crews and an attention to high quality customer service.

ARH-LifeFlight logo-01 Alaska Regional LifeFlight has operated in Alaska for many years.  The program was originally started by Alaska Regional Hospital and served the fixed-wing transportation needs of thousands of patients from its base in Anchorage.  AMRG took over management of Alaska Regional LifeFlight under a contract with MountainStar Healthcare in 2014.  The program is honored to continue to serve the transportation needs of Alaska Regional Hospital and be associated with such an amazing healthcare institution.

Currently, LifeFlight has fixed-wing bases in Anchorage and Fairbanks.  The program ensures that the air medical patients of Alaska will receive excellent medical care and compassionate attention during their time of need.

MSH_AirCare logo_standard-01 MountainStar AirCare operates two rotor-wing programs along the Wasatch Front in Ogden and Payson.  The program was created in 2015 through a partnership between AMRG and MountainStar Healthcare.  AirCare serves the patient population of the MountainStar network of hospitals as well as neighboring hospitals, EMS, fire and law enforcement agencies.  The program is capable of responding to inter-facility and scene requests in Southern Idaho, Southwestern Wyoming and much of Northern and Central Utah.

AirCare utilizes two Airbus ASTAR 350 B3E helicopters, which are ideally suited for the mountainous terrain of our service area.  AirCare crew members are highly trained and experienced and use the latest, most advanced, medical equipment and procedures to care for our patients.

 

 

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AeroCare Medical Transport has served the Navajo Nation, Northern Arizona and the Four Corners with high-quality and compassionate air medical transportation since 2004.  Our staff is dedicated to serve others in their time of need by providing prompt, compassionate and exceptional Critical Care and Advanced Life Support.  Currently, we operate three fixed-wing bases in Winslow, Chinle and Ft. Defiance, Arizona.

AeroCare was added to the AMRG family of medical transport companies in April of 2015.  Being part of the AMRG family has allowed AeroCare to leverage management resources and experience to expand its coverage and serve more patients.

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Wiregrass Life Flight, a Pilcher’s Ambulance Associate, serves Dothan, Alabama and the surrounding areas with safe, compassionate and efficient air medical transportation.  The program is currently equipped with an Airbus ASTAR 350 B3e helicopter and full-time medical crew.  We respond to patient transport requests including scene and inter-facility calls from the entire Wiregrass area of Southeast Alabama, Southwest Georgia and the Panhandle of Florida.

With quick response times, excellent equipment and highly trained staff, Wiregrass Life Flight is capable and willing to serve local hospitals, EMS units, rescue squads, fire departments and law enforcement 24 hours a day, seven days a week.

 

REVENUE CYCLE
AMRG's revenue cycle department is a respected EMS Billing service nationwide. We utilize a unique billing approach that has been proven to maximize revenue and decrease patient responsibility. Our goal is to minimize the burden of the billing and collections process so you can focus your attention on serving your community with a valuable life-saving service.

 

The Revenue Cycle department is committed to providing the utmost professional and HIPAA compliant ambulance billing service available in the industry. We are proud of our record as one of the top billing companies in the Nation. To obtain this status we strive for excellence in:

 

· HIPAA Compliance
· Continuing education
· Manage accounts with professional/certified staff
· Audit claims for compliance according to state and federal regulations
· Timely claim submission within 24 hours of date of service
· Work closely with insurance carriers for maximum revenue
MARKETING & BUSINESS DEVELOPMENT
The AMRG Business Development Department oversees the corporation’s business development, marketing, public relations and membership program efforts. The department ensures that strong relationships are developed and maintained with key decision makers and stakeholders in current, and future, service areas.
ACCOUNTING
The accounting department provides accounting services and financial support to AMRG and its sisters companies. The department records accounts payable and receivable, inventory, payroll, fixed assets and all other financial elements. The department's accountants review the records of each department to determine the company's financial position and any changes required to run the organization cost effectively. The accounting department also ensures all reporting requirements for government agencies and private funding sources are met timely.
MEMBERSHIP PROGRAM
The membership team oversees all aspects of managing the membership program for each of our participating companies. We participate in community events and promote the program to all eligible community members. Our office team manages all aspects of the application process as well as all communications with our members.

 

The combined work of our many team members allows us to ensure that when our assistance is necessary, the benefits of a patient’s membership are applied to any services rendered. We strive to offer peace of mind at the moment you need it most.
COMMUNICATIONS
Our corporate Communications Center staffs 13 dedicated Communication Specialists who provide a combined 80+ years of emergency communications experience. From our Communications Center we facilitate emergent and non-emergent fixed wing and rotor flight requests 24 hours a day. Our Communication Specialists receive patient transport requests from hospitals, clinics, 911 agencies, and other healthcare providers and mobilize the appropriate pilot(s) and medical team to best meet the needs of the patient. Through live satellite tracking technology our Communication Specialists are able to closely monitor the safe execution of each transport and ensure effective communication with ground support and receiving facilities. Our Communication Center acts as a liaison between pilots, medical crews, administration, maintenance, and customers to ensure we are continually providing a safe and efficient air medical resource while maintaining the highest industry standards.

Our Communication Specialists each complete the NAACS Certified Flight Communicator course as well as on-going training in flight following, map reading, radio communication, Federal Aviation Regulations, aviation weather, customer relations, and emergency procedures, ensuring they maintain proficiency to act quickly and efficiently in any situation.
HUMAN RESOURCES
The human resources department at AMRG and its sister companies stands at the gateway to a world of potential and meaningful careers. The human resources team knows that good enough is never good enough for employees. The HR team does everything it can to foster a team atmosphere, help employees maintain a good work-life balance, further the career of employees, and help ensure that customers receive the best care available. The team is passionate about improving what the companies offer employees and is always implementing industry leading best practices.

 

AMRG, and its sister companies, offers an impressive array of benefits to our employees. These include a choice of different medical plans (including health savings accounts), flex spending accounts, life insurance, supplemental life Insurance, vision coverage, dental insurance, short term and long term disability, and a 401k plan supported by a corporate match. Employee discounts are available for everything from mobile service to purchasing shoes. If the need ever arises, the companies even offer transport on their own planes.

 

The HR Department understands and supports AMRG and its sister companies by partnering with management, supporting employees and has a clear vision of its potential.

AMRG HR Department Vision


Create an industry leading, strategic Human Resources Department.

HR Mission Statement


Our mission is to ensure AMRG and sister companies provide safe, compassionate and efficient air medical transportation and meet strategic financial goals by:

 

• Innovating processes, procedures, techniques, and methods that push the boundaries of what Human Resources has traditionally contributed to the corporate bottom line, both financially and culturally.

• Developing processes and procedure that ensure predictable outcomes that contribute strategically to company goals.

• Enriching the lives of our employees and customers.

• Partnering with management to consciously design the culture that will ensure AMRG and its sister companies complete their mission and achieve their vision.

 

To find out more about a possible career at AMRG and its sister companies, click HERE.
COMPLIANCE
We aspire to be the example to the air medical industry by raising the bar and exceeding industry standards in remaining compliant with those agencies that help us accomplish these goals more safely.

 

Through AMRG’s Compliance Department our goal is to always remain in compliance with all regulatory bodies, as well as state and federal regulations in order to be ready at any time for inspections by our accrediting and regulatory bodies. This also aids in keeping safety in the fore front of our minds to advocate for operating in a safe manner to protect those who fly within our organizations.

 

AMRG Compliance Department Vision


Be innovative in creating safe, compliant, efficient, and dependable air transport services.

 

AMRG Compliance Mission Statement


Our mission is to ensure AMRG and sister companies provide safe, compliant air medical transportation by:

• Having attention to detail and accuracy in completing the processes put in place such as Quality Management, Utilization Review and Safety Committee meetings.
• Strive to work with employees to correct any regulations or standards that are not being met by auditing and monitoring each company to ensure these regulations are being followed.
• Research to clarify less understood regulations to ensure those are clarified so they can also be met.

 

Proper education needs to be accomplished by all departments for employees to safely complete their jobs.  Part of our responsibilities are to ensure the training and licensing have been documented and tracked for completion in a timely manner, as well as ensuring clear policies and procedures manuals are annually updated and disseminated throughout the AMRG network.  Compliance may also aid in developing effective lines of communication in working with other managers in responding to detected offenses and developing corrective action.
1999
In 1999, Jon was ready to retire and he sold the company to his son Joe. Joe was the company’s controller at the time. In December of 2000, Eagle Air Med Corporation was formed.

Since then, the company has moved from Piper Seneca’s to Cessna 421s and then to Beechcraft King Airs. Throughout the years, Eagle Air Med has transported more than 35,000 patients from the region.
2006
In the spring of 2006, Eagle Air Med gained a sister in Hawaii Air Ambulance. Hawaii Air Ambulance had served the Hawaiian Islands for more than 30 years and had transported thousands of patients from rural healthcare facilities in the Islands to larger facilities in Maui and Honolulu.
2008
The family gained another sister in 2008 with the addition of Guardian Flight. Guardian Flight began providing air medical services in Alaska in December of 2000.

Today, Guardian Flight is Alaska’s largest air medical provider with 7 bases and 11 aircraft including 6 King Airs and 5 Lear jets. AMRG expanded Guardian Flight to Wyoming in January of 2010.
2010
In 2010, Hawaii Life Flight was established to serve the air medical needs of Hawaii.
2011
The corporation grew again in September of 2011 when it welcomed Gallup Med Flight to the family. Gallup Med Flight has served Gallup as well as the surrounding areas of Northern New Mexico and Arizona for many years.

AMRG’s presence in Gallup grew after the acquisition of MedStar. MedStar provides much needed ground transportation to McKinely County, New Mexico. MedStar is a critical component of EMS and healthcare network in the county and the surrounding communities.
2012
In February of 2012, the AMRG family grew yet again with the addition Aeromed in Puerto Rico. Aeromed has served Puerto Rico with lifesaving air medical transportation for almost 20 years.
2013
In 2013, Valley Med Flight joined the AMRG family. Valley Med Flight provides critical air medical transportation from its strategic bases in North Dakota, Montana, Michigan and Minnesota.
MAINTENANCE
The AMRG maintenance department supports air-medical transport operations by maintaining our fleet of aircraft and support equipment to the highest degree of airworthiness and safety standards. Our staff of FAA licensed aircraft technicians are factory trained and highly motivated to performing maintenance at our state-of-the-art facilities to the highest standards which in turns leads to an operational readiness rate far above the industry standard.

The maintenance department services, inspects, repairs, and modifies aircraft structures, systems, and components in accordance with current manufacturer’s requirements and applicable FAA regulations while embodying quality and ethics towards our mission statement.
MEDICAL OPERATIONS
The AMRG Medical Department provides medical oversight to all companies managed by the corporation. The department is responsible for recruiting, staffing and training the medical personnel who provide critical care medicine to all patients transported.

AMRG staffs each aircraft with a critical care trained nurse and paramedic. Corporate management ensures quality and consistency throughout the different programs managed by AMRG.
INFORMATION TECHNOLOGY
The Information Technology Department supports the vast aspects of AMRG and sister companies. We use a mix of laptops, desktops, and virtual machines to facilitate the mission of AMRG.

We maintain Virtual Private Networks, email servers, web servers, connectivity, and much more. The department is staffed by one Director and 6 team members in Salt Lake, Hawaii, and Alaska.
PURCHASING
The Purchasing Department consists of staff who are responsible to ensure that each employee receives the product or items they need to successfully do their jobs at the lowest price. The company uses software to ensure that all purchases are approved, tracked and received and ready for the accounting department to pay invoices in a timely manner.

The Purchasing Department supports all departments and is responsible to purchase everything from Office supplies to Medical supplies. The Purchasing Department works closely with vendors to ensure lowest pricing and create contracts when necessary and receive bids and quotes on the cost of large equipment. The Purchasing Department is also responsible to track all large medical equipment and ensure that the location of all equipment is tracked and maintained.

They also work with Biomedical Equipment companies to ensure that medical staff can biomed the equipment according to manufacture specifications in an efficient manner and that the cost of all medical equipment repair work is tracked and approved.
AVIATION OPERATIONS
The AMRG aviation department and its affiliates manage a fleet of over 80 aircraft based throughout the western and central U.S., Alaska, Hawaii, and Caribbean. It is the policy of the AMRG aviation department to recruit, train, and retain the most highly-skilled personnel in the industry.

AMRG utilizes state-of-the-art equipment from the latest advances in training aids and simulation tools, to advanced aircraft safety devices such as triple-axis autopilots, electronic flight information systems, terrain and traffic collision warning systems, satellite navigation, tracking and communications systems, night vision imaging systems and synthetic vision technology, all of which aid our crews to accomplish our mission safely and effectively.
AMRG Manages 11 Companies
AMRG manages Eagle Air Med, Hawaii Life Flight, Guardian Flight, Gallup Med Flight, MedStar, Aeromed, Valley Med Flight, Alaska Regional LifeFlight, MountainStar AirCare, AeroCare and Wiregrass Life Flight. These 11 organizations provide air and ground ambulance transportation to the states of Alabama, Alaska, Arizona, Colorado, Hawaii, Minnesota, Michigan, New Mexico, North Dakota, Puerto Rico, Utah, Wyoming, and Wisconsin.
Resources and Executive Management
AMRG provides each organization with the resources and executive management they require to maintain the most high quality and safe medical transportation available in the industry.
Our Mission
AMRG’s mission is to provide safe, compassionate and efficient air medical transportation.
2014
In 2014, Alaska Regional LifeFlight became a member of the AMRG family under a contract with MountainStar Healthcare, a division of HCA. Today, Alaska Regional LifeFlight serves Alaska with bases in Anchorage and Fairbanks.
2015
In 2015, AMRG added MountainStar AirCare to its list of managed programs under a contract with MountainStar Healthcare, a division of HCA. MountainStar AirCare serves the Wasatch Front of Utah, Southwestern Wyoming, Southern Idaho and Central Utah.
Later that year, Aerocare MTI became a member of the AMRG family with its fixed-wing bases serving Northern Arizona and the Navajo Nation.
In the fall of 2015, Wiregrass Life Flight was created in association with Pilcher's Ambulance Service to care for the transportation needs of Southeast Alabama, Southwest Georgia and the Panhandle of Florida.